Posts in Customer Service
Customer Service -- Is Your Sales Staff Sending the Right Message
We went wine tasting in Eastern Washington and enjoyed gracious hosts sharing details about their vineyards and labels . . . that was until we met the TMI Sommelier.
Customer Service - Keys to the Art of Listening
Without mastering the art of listening, it is hard to provide the right solutions. Truly listening means not only hearing the words, but also practicing empathy.
Storytelling For Business - Share Your Stories to Build Your Reputation and Help People Remember You
Storytelling is an important part of relationship marketing. When you tell a story you engage the listener into what you are discussing. Much like a movie that they just cannot turn off your story has them hooked.
Share Your Favorite Customer Service Story
What’s your best customer service story? When were you blown away by the help you received?
Customer Loyalty - 4 Ways To Use A Bad Situation To Build Customer Loyalty
Great service builds loyalty. Great service when there is a bad situation builds even more customer loyalty. You can benefit from a bad situation using these four points.
Getting Three Magic Words from Customers . . . I’ll Be Back
You spend time training, planning and expense getting a customer in the door and taking care of their needs. If they don’t say "I’ll be back," you've lost.
Creative Customer Service - Thinking Outside the Box
One of the challenges of customer service is that it's often most needed when we haven't had time to prepare. Staff must think on their feet because customer service is situational.
Let's Add Variety to Diversity Training
It's easy to create an environment of people like you and no one challenges each other, but it's not the best atmosphere for new ideas and fresh approaches.
Why You Never Lie to Customers
Little white lies told to customers may seem harmless, but they aren't. They often find a way to come back and bite you and ultimately erode customer service.
How Service Calls May be Losing You Customers
I watched a hilarious training video called Who Sold you This Then? staring Hugh Laurie. At the time, I laughed because it was over the top. The repair guy was the poster child for ghastly customer service. I was soon to find out Hugh Laurie was spot on!
