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Courage to Coach™: A Common Sense Approach to Confronting Difficult Employee Performance Issues
Program length: 19:00

An award-winning video, hands-on workshop activities and a realistic range of tough employee performance situations make Courage to Coach™ ideal for organizations committed to supervisory success.

An inherent part of being a manager or supervisor is dealing with tough employee situations. Sometimes it just seems easier to ignore the problem, rather than take the time and courage to confront the situation and get the employee back on track. The Courage to Coach outlines a specific four-step process for coaching that will work in any employee performance situation. It begins with a critical first step—call it like you see it. You will also learn how to reach an agreement on the problem, develop an action plan for correcting the problem and follow up with the employee.

After completing the Courage to Coach™: Performance Issues training workshop, participants will be able to:

  • Start a coaching conversation
  • Coach an attitude problem
  • Coach an employee who won’t take you seriously
  • Ask a good performer to do more
  • Document actions with an employee who’s not getting the message

Courage to Coach™ helps your organization:

  • Increase manager effectiveness
  • Enhance employee job satisfaction
  • Minimize potential lawsuits

Courage to Coach™ is ideal for training on:

  • Coaching
  • Supervision/Management Skills
  • Performance Management
  • Performance Appraisals
  • Communication Skill

Retail Version Available!

The Courage to Coach for Retail™ turns common sense into common practice with a four-step process that can be applied to any employee performance situation. Designed to address the tough performance situations and demands of a fast-paced, customer-driven retail workplace, this program is ideal for retailers committed to supervisory success.

Learning Point Highlights

  • Trains supervisors in how to start effective coaching conversations
  • Provides a four-step coaching method applicable to any situation
  • Equips supervisors to address employee attitudes as well as performance

Languages Available (sold separately): English


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Courage to Coach™: A Common Sense Approach to Confronting Difficult Employee Performance Issues
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