COMMUNICATION SKILLS
In business, effective and persuasive communication skills can mean the difference between success and failure.
Communication Videos
Government
Communication Counts: Speaking and Listening for Results
A CRM ReleaseHow is it that a lack of communication can cause so much harm to an organization? Take a look at 6 common communication problems and the resulting impact associated with each. It's easy to see why so many failed projects, missed deadlines, and workplace conflicts are attributed to a communication blunder in one or more of these areas.
What to Do When Conflict Happens
A CRM ReleaseWhat causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis -- with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool, the C.A.L.M. model, to hone their conflict resolution skills.
Emotional Intelligence
A CRM ReleaseWe're supposed to leave our emotions at home when we go to work, but in reality, that's impossible. Organizations that know this, and apply Emotional Intelligence principles, come out ahead in employee morale, creativity, energy and productivity.
The Emotional Intelligence Series
The Emotional Intelligence 3 Part Series uses humor while re-enacting common workplace situations to show how emotional and social intelligence relate to work relationships and how clear and honest communication can result in better productivity.
Groupthink
A CRM ReleaseA powerful reenactment of events surrounding the launch of Space Shuttle Challenger helps viewers see how Dr. Irving Janis' theory of "groupthink" phenomenon can lead to costly decisions in business.
Let's Get Together: Communicating Respect in a Diverse Workplace
With a unique and comprehensive approach, this training program tackles the issues of diversity, communication, conflict-management and teamwork to help you foster a more productive workplace.
Communicating Non-Defensively
A CRM ReleaseWe're all naturally defensive to some degree, and nowhere is it more apparent than in our communications with others. This video reveals five essential steps to sending and receiving messages non-defensively for better communication and effectiveness in the workplace.
Attitude Virus: Curing Negativity in the Workplace - Government Version
A CRM ReleaseGovernment Specific - One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them.
