Diffusing Anger

Key Learning Points

• DON'T: Bottle up anger
• INSTEAD: Calmly explain how you feel
• DON'T: React to anger with anger
• INSTEAD: Rise above and stay rational
• DON'T: Get stuck on emotions
• INSTEAD: Be empathic and move forward
• DON'T: Walk away without resolution
• INSTEAD: Find common ground and resolve

Synopsis

Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across, but when Michael and Sam are asked to demonstrate their anger management skills the role-play escalates into an embarrassing situation.

Marcus commences a training session on dealing with anger in the workplace and introduces Serena as an expert in anger.  Many comment on what makes them angry at work, and Carol is of course angry with Serena. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across. He asks Steve and Sanjay to role-play an angry exchange which actually escalates rather than either of them dealing with their anger. Casey feels much empowered by the toy.  Serena makes it clear that the kangaroo is a metaphor while Carol aggressively flicks the toy in her face.  Serena talks about the importance of being able to express the feeling of anger without acting out the anger. When Michael and Sam are asked to demonstrate their anger management skills the role-play escalates into an embarrassing situation. Serena tries to get them to express anger about the situation without the emotion of being angry. Marcus feels the meeting has been a great success.

Cutting Edge Communication training videos are designed to provoke discussion and response. Contemporary, fast paced, short, character driven, sitcom-style comedies, these courses take an innovative approach to reaching today's learners. Through laughter, discussion and reaction, we can all develop a more transparent and shared vision of how we wish to behave, how we manage ourselves, and how we cooperate with others.

While some find them insensitive or even outrageous, the vast majority of viewers and participants have found them to be refreshing, stimulating and ideal for injecting energy and enthusiasm back into learning.

For information on other titles in the Cutting Edge Communication Series, please CLICK HERE.

Languages Available (sold separately): English

A 7 Dimensions release