CUSTOMER SERVICE
How you “think” about your customers is how you will treat them. Our best-selling videos and courses can change your customer service culture.
Customer Service Videos
Human Resources
Give em the PICKLE!
A Media Partners ReleaseThis customer service film is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!
What's Your Pickle?
A Media Partners ReleaseThis customer service video picks up right where Give 'em the Pickle left off! This time, Bob Farrell is out on a road trip, collecting inspiring pickle stories from real-life companies, just like yours, which provide outstanding customer service. These fun-filled stories not only exemplify the Pickle Philosophy, they also add fresh new insight into how your own team can "give ‘em the pickle".
The Leadership Pickles
A Media Partners ReleaseYour employees want and need certain things from you as their leader. If they get those things, those Leadership Pickles, they'll follow you and achieve great things. But if they don't get them, their belief and respect for you as a leader may begin to slip. Join Bob Farrell as he reveals how your leadership can be a model. According to Bob, "Leaders are those who SERVE the people who SERVE the customer."
The Guest, 2nd Edition Video
A Media Partners ReleaseWhat makes The Guest 2nd Edition training stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market.
The Difficult Guest
A Media Partners ReleaseThis best-selling video package has become the gold standard for how to handle difficult customers. Using a variety of comical characters and customer service scenarios, The Difficult Guest lays out an easy to follow four-step plan to turn volatile situations around and win customer loyalty. It's a hilarious, fast-paced show that entertains and teaches at the same time.
WAYMISH
A CRM ReleaseWhat's a WAYMISH? Well, no company can afford to drive good customers to the competition. WAYMISHes are "Why Are You Making It So Hard...for me to give you my money?" Sadly, it happens every day costing businesses in lost revenue and customer loyalty. Through vignettes every viewer can relate to, WAYMISH shows what frustrates customers and the simple steps that can be taken to meet their needs.
WE'RE IN THE BAND
A Media Partners ReleaseGo on tour with, The Paperboys, a popular Northwest folk rock band and find out how they combine preparation, teamwork and connecting with their audience to grow their fan base and achieve success. WE'RE IN THE BAND is a great way to re-energize your employees and inspire them to, "come to perform," everyday.
Fun Is Good
A CRM ReleaseIs it possible to combine your passion with your everyday work and have fun in the process? Absolutely. In fact, finding and applying passion in our work is something we should all strive for. That's what Fun Is Good is all about.
The Right Words at the Right Time... Customer Service Recovery for Retail
A Media Partners ReleaseIn retail, it is typically not the problem that loses the customer, but the solution. When things get difficult, this memorable program will empower front-line retail employees with a set of clear and practical service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers and guests. Your retail staff will learn how to use the right words at the right time.
The Right Words at the Right Time... Customer Service Recovery for Leisure
A Media Partners ReleaseIn the leisure & hospitality industry, when a guest is unhappy with the service they've received, often it's one employee who becomes the face of the company to resolve the situation. When things get difficult, this memorable program will empower your staff with clear and practical service recovery tools and techniques From showing empathy and truly listening, to using permission phrases and presenting options to angry guests, your employees will learn how to use the right words at the right time.
The Right Words at the Right Time... Customer Service Recovery for Business
A Media Partners ReleaseIn business, it is typically not the problem that loses the customer, but the solution. Does your front-line staff know what to say in the heat of the moment? Customers can be difficult at times, this great new training course can help!
What Do You Say?
A Media Partners ReleaseThis unique program boldly addresses awkward, difficult, and even uncomfortable customer service situations by offering employees the right words to say during these encounters. Presented from a customer's perspective, this video will reinforce your service standards and enhance any customer service training you currently provide.
Remember Me
A CRM ReleaseA classic and one of the most powerful training videos of all time, this customer service video shows that customers who are treated badly don't always complain but they do get even by taking their business elsewhere.
How to Connect in Business in 90 Seconds or Less
A Media Partners ReleaseYour company and your employees will definitely reap benefits from this film's message of making positive connections long after the video has ended. Nicholas Boothman's enthusiasm is contagious as he shows how to make a quick and genuine connection with customers that will lead to greater trust, increased sales and customer loyalty.
Customer Service: Make it Easy
Customers want service that is efficient and painless, requiring minimum effort on their part. To be effective, these four concepts must be used together consistently to make customer service easy: Acknowledge, Observe, Listen and Act.
Customer Service Gone Viral
More and more, customers are making their buying decisions based on what they see and read online. This new kind of customer feedback and review, which potentially millions can see, puts service providers in a very precarious position -- but there is something your company can do about it.
So HELP Me video - Employee Edition
We really like this program. It's a well-executed and comprehensive training video that presents realistic problems that can frustrate both customers and employees. It then provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. It's a quality program that's worth seeing.
So HELP Me video - Supervisor Edition
Exceptional service thrives in an environment where employees are encouraged and supported. This very effective customer service / coaching video takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. It's a great addition to your customer service library.
The Right Words at the Right Time... Customer Service Recovery for Government
A Media Partners ReleaseIn the heat of the moment, this program will empower public sector employees with a clear and memorable checklist of service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers. Employees will learn how to match the signals they send to the words they say.
Is Good Enough?
A Media Partners ReleaseMost of us think getting something 99.9% right is pretty darn good. After watching this short but impactful video, you'll think differently. Combining dynamic graphics, captivating music, and striking images, this motivational meeting opener explores what would happen if 99.9% were the acceptable standard of excellence.
Just a Call Away Series
A CRM ReleaseWe feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.
Attitude Is Everything
A CRM ReleaseShows call-center personnel how the right attitude can make a big difference in their ability to help customers and in their own job satisfaction.
Customers With A Difference
A CRM ReleaseLanguage barriers needn't present a challenge for telephone CSRs. This video shows how to communicate through differences and achieve understanding.
Really Angry Customer
A CRM ReleasePart of the Just a Call Away Series, this program teaches call-center personnel what to do when a customer becomes frustrated, enabling them to bring bad situations to a satisfactory conclusion.
Outbound Call
A CRM ReleaseYou have only a few seconds to make a good first impression. This program shows telephone CSRs how to make those first few seconds of a call count.
Call of the Mummy
A CRM ReleaseWhen a customer calls and speaks to a CSR, there is a "moment of truth" during which the customer evaluates the company. It may be a subconscious mental rating or, after a few encounters, a deliberate one.
Are You With Me?
This humorous training video reveals a simple truth: one must take the time to connect with every caller in the same way you connect with people in face-to-face customer service scenarios.
It's Your Call
This training video speaks to the missing element of customer service over the telephone...how to C.A.R.E. for your customer. Inspire your employees to keep this in mind with every phone call.
Mad About Customer Service
A CRM ReleaseShows CSRs that, when situations go from bad to horrible, how you treat the customer is just as important as solving the problem.
Pickle Bundle
A Media Partners ReleaseA trio of exciting and fun pickle-themed shows, bundled together to save you 20% off the individual purchase prices! These Pickle Principal infused programs will help employees serve their customers with enthusiasm and caring. And help leader's "serve the people who serve the customers!" A motivational must-see trio for everyone.
Life's Lessons Series
Life's Lessons is a simple, inspiring and thought-provoking motivational video that includes wisdom from across the ages is presented through gentle and visually arresting animation and moving music.
We're on the Same Team, Remember?
A CRM ReleaseThe first time we saw this film, we knew it would be a best seller. An expertly produced story of what can happen when each member of your team has a different focus and agenda -- and all that can go in to ruining the deal.
Cliff's Customer Service Adventure Video
A CRM ReleaseThis is a fun training video, designed specifically for young, front-line customer service employees. We follow host Cliff on his "quest for excellent customer service" in a variety of industries.
Sound Of Service Meeting Opener and Closer
A CRM ReleaseA compelling compilation of words and images set to inspiring music regarding how to treat customers.
The Employee’s Guide to Customer Loyalty
A CRM ReleaseIn today’s competitive marketplace, where companies spend countless dollars acquiring customers, it is imperative that they also ensure employees know what it takes to keep customers.
You've Got Customers
This program is a creative way to get employees thinking about excellent customer service. A bowling team, of all things, sets a spectacular example for a customer service provider who is just starting out.
I'll Be Back
A Media Partners ReleaseAccording to Bob Farrell, when you take care of the customer -- doing what ever it takes to make them happy -- they're sure to utter those three magic words..."I'll be back!"
Workplace Excellence: Passion for Service Excellence
See the difference when people want to provide exceptional service. Learn that when you’re passionate about your work, making a positive first impression, giving a warm greeting or responding quickly to questions will flow naturally.
Can I Help You?
Pete Williams shows how to engage customers from the first moment rather than being robotic. Learn to avoid service turnoffs and find new approaches to body language and tone to ensure a positive guest experience.
It's a Wonderful Life: Leading through Service
If you loved the movie, you'll love this training video for the same reasons. It shows clearly how "servant leadership" can make organizations thrive and succeed.
Impressions Count: An Introduction to Workplace Etiquette and Communication
A CRM ReleaseThis breakthrough program covers the basics of workplace courtesy and etiquette, models professional behaviors for all employees and helps with organizational messaging and business-to-business relationships.
Smile! Training
Learn how a positive attitude can be the primary factor in every customer service interaction; not only for the sake of the customer, but also for their quality of life.
