You've Got Customers

20 min | by Video Visions

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All too often meaningful service is lost while superficial friendliness masks the problem. Delivering exceptional customer service requires action; meeting customer needs, knowing your product or service, following through and solving problems.

Languages: English

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Product Description

In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an over-emphasis on the superficial: the greeter at the door, the forced smile, and the gratuitous have a nice day.

You've Got Customers! follows the trials of a young customer service provider in his first job. There he receives an education from a most unlikely team of teachers, a bowling team. From them, he learns six key customer service techniques which could be used in any business, anywhere. They are:

Be honest - customers just want to hear the truth.
Listen before you sell - find out what customers want first.
Follow through on customer requests - double check and deliver only what customers ask for.
Take initiative to solve problems - offer solutions, not excuses.
Know your product - if you don't know something, find out.
Take advantage of sales opportunities - both you and your customer will benefit.

This program is a creative way to get employees thinking about excellent customer service. A bowling team, of all things, sets a spectacular example for a customer service provider who is just starting out.