GOVERNMENT SPECIFIC
From citizen/customer service to harassment, compliance and leadership, you're sure to find the right topic to inform and inspire your public sector employees.
The Right Words at the Right Time... Customer Service Recovery for Government
A Media Partners ReleaseIn the heat of the moment, this program will empower public sector employees with a clear and memorable checklist of service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers. Employees will learn how to match the signals they send to the words they say.
The Other Side of the Window
A CRM ReleaseSpend the day with a government employee as he experiences life on the other side. You'll discover, as he does, that seeking help from public sector CSRs has its share of frustrations. But, through his journey, you'll also see ways to provide service and respect even when adhering to system and regulations.
Attitude Virus: Curing Negativity in the Workplace - Government Version
A CRM ReleaseGovernment Specific - One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them.
The Front of the Class
A Media Partners ReleaseThe Front of the Class video is a touching management training film full of wit and wisdom that draws on school classroom recollections to teach and inspire new supervisors on the qualities of a true leader.
When The Coach is You!
A CRM ReleaseAt any given time, anyone in the organization can be called upon to be a coach. Here are simple steps people can learn to successfully teach what they know to someone else. Available in Business, Government & Healthcare versions.
Bloodborne Pathogens in First Response Environments
Incorporating the latest medical language and needlestick guidelines, this regulatory compliance program is intended to assist first responders in fulfilling the OSHA Bloodborne Pathogens Standard's (29 CFR Part 1910.1030) training requirements.
