HEALTHCARE
HR COURSES
The quality of a healthcare organization's human resources training has a direct impact on the overall quality of care it provides.
Healthcare Human Resources Training
It's a Dog's World
A CRM ReleaseWhen man and dog are injured, it's the dog (Max) who gets treated better by his healthcare providers. Funny and unforgettable, this top-selling healthcare training video, in its second edition, provides great lessons on patient satisfaction.
The Right Words at the Right Time... Customer Service Recovery for Healthcare
A Media Partners ReleaseHaving the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your healthcare staff with a step-by-step process for turning frustrations or complaints into understanding and solutions. When dealing with patients or family members -- who may not be at their best -- it is all the more important that your staff is at their very best, and ready with The Right Words at The Right Time.
How to Connect in Healthcare in 90 Seconds or Less
A Media Partners ReleaseBecause the ability for healthcare workers to connect with their patients is vital to establishing trust, this film is a must-see for anyone working in the healthcare field. Nicholas Boothman lays out a clear and concise plan for making that connection. His enthusiasm is infectious and viewers will be motivated and ready to immediately transfer their learning to their patients.
Patient Diversity: Beyond the Vital Signs
A CRM ReleaseSpend the afternoon in almost any hospital and you'll discover the challenges of providing - and receiving - medical care in this increasingly diverse era. This unique program ensures that healthcare workers are able to provide respectful care to patients from various ethnic, cultural or religious backgrounds.
"How Was Your Day?" Getting Real about Bias, Inclusion, Harassment and Bullying
A Media Partners Release"How Was Your Day?" draws employees in AND GETS THEM TALKING ABOUT how to recognize and understand their workplace responsibilities in the areas of unconscious bias, diversity & inclusion, harassment and bullying.
General Hospitable
A CRM ReleaseFor customer service that is specific to the healthcare industry, this program has solid training and high entertainment value. Perfect for training hospital staff, this funny and effective video reveals the attitudes and behaviors that put patients and their families at ease.
Communication in Healthcare
A CRM ReleaseHave you ever been misunderstood? In daily life, misunderstandings can create humorous muddles or minor mistakes. But in healthcare settings, miscommunications can have serious repercussions...
The Healthcare Toolkit, Volumes 1 & 2
A CRM ReleaseA complete "Toolkit" of healthcare training materials right at your fingertips. This collection of healthcare-specific video clips provides you with quality resources you can use to enhance organizational training in key areas
Dealing With Conflict - Healthcare Version
A CRM ReleaseDesigned for the Healthcare industry, this video explores the dynamics of conflict within work teams. Based on the Thomas-Kilmann Conflict Mode Instrument, the goal is to empower employees to work through conflict, with less dependence upon management.
FMLA: Everything You Need to Know
Ensure your organization understands the ins and outs of the FMLA with this program, available on both DVD and E-learning online formats. Updated to include the SCOTUS decision allowing same-sex marriages.
Once & For All: Stopping Sexual Harassment at Work - 2019 Employee
A Media Partners ReleaseOnce & For All 2019 provides behavior-changing sexual harassment prevention training. Unlike “check the box” type compliance material, it engages learners through cinema-quality production, realistic scenarios and practical instruction.
Once & For All: Stopping Sexual Harassment at Work - 2019 Manager
A Media Partners ReleaseOnce & For All 2019 brings Media Partners' highly-engaging, behavior-changing content to the critical issue of helping managers address and prevent sexual harassment. Designed for the organization that wants a respectful workplace, this definitive program educates managers on all aspects of sexual harassment while empowering them to go beyond legal compliance to helping change organizational culture.
