Available in DVD and OnlineWhen you're a manager, you work with people every day to encourage their best performance. It's your job to keep your team strong, motivated and productive. Simple to say, but not so simple to do, right? Managing people is challenging - very challenging. This micro-learning series of 5 How-To Videos offers quick and practical tips to help you in these often daunting tasks.
This updated version of the best-selling employee coaching program ever takes managers step-by-step through critical performance management opportunities. It covers:
Available in DVD and OnlineHaving the exact words handy in a tense situation - and knowing how to say them - can make all the difference when dealing with customers. This valuable training equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions.
Digital Formats: Streaming Select!, eLearning Course, Load on your LMS
Available in DVDThis comprehensive 3-part compliance series takes a fresh look at the issues of Harassment & Hostile Work Environment and Bullying & Abusive Conduct in the workplace. Sold as a series or separately, these versatile programs can be used alone, or be seamlessly added to your existing compliance training curriculum.
Digital Formats: Streaming Select!, Load on your LMS
Available in DVD and OnlineIn today's "viral" age, customers can "experience" a business by simply going online and reading customer reviews. This is great for the consumer, but puts businesses in a very vunlerable place. One negative customer review post or uploaded video of bad service can now be seen by millions. How the "bad" word can be heard may have changed, but the answer hasn't...always put the customer first.
Digital Formats: Streaming Select!, Load on your LMS