SPANISH LANGUAGE PROGRAMS
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"How Was Your Day?" draws employees in AND GETS THEM TALKING ABOUT how to recognize and understand their workplace responsibilities in the areas of unconscious bias, diversity & inclusion, harassment and bullying.
This customer service film is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!
Your employees want and need certain things from you as their leader. If they get those things, those Leadership Pickles, they'll follow you and achieve great things. But if they don't get them, their belief and respect for you as a leader may begin to slip. Join Bob Farrell as he reveals how your leadership can be a model. According to Bob, "Leaders are those who SERVE the people who SERVE the customer."
This best-selling video package has become the gold standard for how to handle difficult customers. Using a variety of comical characters and customer service scenarios, The Difficult Guest lays out an easy to follow four-step plan to turn volatile situations around and win customer loyalty. It's a hilarious, fast-paced show that entertains and teaches at the same time.
This unique program boldly addresses awkward, difficult, and even uncomfortable customer service situations by offering employees the right words to say during these encounters. Presented from a customer's perspective, this video will reinforce your service standards and enhance any customer service training you currently provide.
Your company and your employees will definitely reap benefits from this film's message of making positive connections long after the video has ended. Nicholas Boothman's enthusiasm is contagious as he shows how to make a quick and genuine connection with customers that will lead to greater trust, increased sales and customer loyalty.
Are you looking for a simple, yet proven technique to help employees improve their performance without drama, pain and conflict? Look no further than this training comedy -- focused specifically on the challenges of developmental conversations.
Team conflict can take on many different forms such as belittling, blaming, backstabbing, and bickering. The Unified Team offers tools to help leaders overcome these problems, and promote a sense of unity within their team. Ideal for team leaders, supervisors and managers.