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It used to be when someone received bad service, they would tell a few friends ...now they tell the world.
With nearly everything we do today having a chance of being recorded, reviewed and then presented to the entire planet, one cannot help but take notice that customers, without question, are making their buying decisions based on what they see online. This new wave of customer feedback places service providers in a very vulnerable, but unique position. Customer Service Gone Viral shows how to avoid customer service problems that lead to negative reviews and reactions.
The host of Customer Service Gone Viral leads viewers through a variety of customer service problems presented through various “viral” mediums, including: viral videos, recorded phone conversations, music videos, rants and blogs. After each problem is presented, it is then immediately followed by a practical, real world solution.
This video training covers the following training points to show how you can do something about it and utilize this amazing opportunity to provide amazing, unforgettable service to your customers.
Training your front line service providers with this program not only shows how your company can avoid becoming an embarrassing internet sensation, but also demonstrates how to deliver excellent customer service that is sure to result in rave reviews.
Give 'em the Pickle
Languages Available (sold separately): English, Spanish
A Video Visions / Access Training Media release