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Customer Service Gone Viral
Program length: 16:00

It used to be when someone received bad service, they would tell a few friends they tell the world.

With nearly everything we do today having a chance of being recorded, reviewed and then presented to the entire planet, one cannot help but take notice that customers, without question, are making their buying decisions based on what they see online. This new wave of customer feedback places service providers in a very vulnerable, but unique position. Customer Service Gone Viral shows how to avoid customer service problems that lead to negative reviews and reactions.

The host of Customer Service Gone Viral leads viewers through a variety of customer service problems presented through various “viral” mediums, including: viral videos, recorded phone conversations, music videos, rants and blogs. After each problem is presented, it is then immediately followed by a practical, real world solution.

This video training covers the following training points to show how you can do something about it and utilize this amazing opportunity to provide amazing, unforgettable service to your customers.

  • Avoid Taking Short Cuts - Look out for your customer. Deliver beyond expectations.
  • Give Your Full Attention - Make every customer feel important. Resist distractions.
  • Actively Listen - Rephrase the message. Listen, understand, confirm.
  • Take Responsibility - Take ownership of the customer's problem. Follow through.
  • Deliver Service on Time - Think like a customer. Keep customer apprised and updated.
  • Focus on Solutions - Avoid disagreements and blame. Give benefit of the doubt.

Training your front line service providers with this program not only shows how your company can avoid becoming an embarrassing internet sensation, but also demonstrates how to deliver excellent customer service that is sure to result in rave reviews.

Also Available:
Remember Me
Give 'em the Pickle

Languages Available (sold separately): English, Spanish


A Video Visions / Access Training Media release

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Customer Service Gone Viral
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