Impressions Count: An Introduction to Workplace Etiquette and Communication

Impressions Count takes you into the life of Peta; an experienced administrator who has been interviewed for a position at a prestigious museum. The president believes she is perfect for the position and is excited about her joining the team. Before accepting the job, Peta wants to spend a day at the museum getting to know the people who work there. The rest of the team willingly accept the task of giving Peta a guided tour of their work environment. 

The day after her tour, Peta declines the position. What went wrong? The team meets for a serious debrief on how Peta’s day at the museum progressed. Impressions Count follows the team's experiences and gives each of them a second chance to correct the behavior that led to her decision. Once the team learns a few important tips on business etiquette, the impression they give Peta is a positive one-- leaving us to believe she will accept the position after all. 

Participants will learn and be able to practice:

• The importance of introductions
• The value of being interested in other people
• The value of being considerate of other people’s feelings
• The need to own-up when you’ve done something wrong
• How to make and receive apologies
• How to keep a conversation flowing
• The importance of basic manners and niceties
• Some basic email etiquette