Pickle Bundle

It is easy to see why 'Give 'em the Pickle!' is the number one training video. We routinely preview this film in our initial presentation to clients and it is a 100% sell! Everyone loves it! Bob Farrell's fundamental truth of being in business to take care of the customer' hits a chord with companies that may have lost sight of who really runs their business: the customer.

The Pickle video is one of our most effective tools to get the customer service message to our employees. We have over 150 employees, many are seasonal. If we cannot seem to make time for anything other than hands on training, the Pickle video is an excellent way to relay our expectations for customer service .It also gives us an opportunity to discuss how we can give pickles in our company. We have used it for years and will continue to do so, it's informative and entertaining!

I had first purchased the video, Give 'em the Pickle, which has now become part of our hospital culture. We show it to the leadership group and to frontline staff, because of it's easy to listen to and easy to understand message. Give'em the Pickle helps you to understand how to take care of the customer and create a base of customer loyalty through service recovery. 

When The Leadership Pickles came out, I jumped on it right away to preview it and it did not disappoint. It contained the same elements as Give 'em the Pickle: it's fun with its cartoonish elements, generates interest, and Mr. Farrell's charisma sparkles. (I would love to meet the man and order ice cream in his parlor.) 

My CEO had seen it and loved it. The Director of Education had seen it and thought it was elementary for our leadership team. But once I told her that it was not about giving a tool to managers to get things done, but about emphasizing how leaders throughout the organization from the CEO down to frontline staff can influence others through their enthusiasm, passion, courage to work together to achieve projects, goals, tasks, she changed her mind. 

We are planning to show this video, because we are in the midst of great change and we are working toward a new vision and creating a better work environment to achieve our business outcomes. We believe that there needs to be an emotional connection between management and frontline staff. The Leadership Pickles stresses servant leadership -how can I help you? How can I serve you? This is an important behavior to adopt if we are going to become a hospital where we are seen as a Health care provider of choice and an Employer of Choice. The Leadership Pickles does cover the basic things, but that is always the most difficult to achieve consistently day to day. We need constant reminders of them and this video in about 16 min does it very well.