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So HELP Me video - Supervisor Edition
CUSTOMER SERVICE
Program length: 18:00

We all know that frontline service people directly impact customer satisfaction. But we don't often look at how much a supervisor's behavior influences the service a customer ultimately receives.

This takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers, resulting in loyal and satisfied patrons.

Supervisory behaviors that promote excellent service include:

  • Telling people what they're doing right
  • Helping employees find solutions
  • Focusing on people rather than numbers
  • Empowering people to do their jobs
  • Turning mistakes into opportunities for growth


Also Available:
So HELP Me - Employee Edition 
(used together these two programs make a powerful combination)


Languages Available (sold separately): English, Spanish

 

A Video Visions / Access Training Media release

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WHAT OUR CUSTOMERS SAY

Honest opinions from the managers and employees who use our training products in the real world.
So HELP Me video - Supervisor Edition
 
reviewed by 1 people
9 out of 10 people thought the following review was helpful:
    John Shoupe - John Shoupe Training & Development Inc.
I liked the key learning points of the video. If the facilitators guide contains exercises I can give a group in a classroom to reinforce the learning points it will be great. Video might be a little short. Maybe two scenarios for each learning point might be more useful. I hope the DVD is by "chapters" so its easy to stop and start and even rearrange the scenarios. I'm going to purchase both the supervisor and employee editions but it might be more useful if they were combined. I'm getting lots of organizations that want to train intact work groups, supervisors with their employees, and one DVD blending the supervisor and employee material would be useful.