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We all know that frontline service people directly impact customer satisfaction. But we don't often look at how much a supervisor's behavior influences the service a customer ultimately receives.
This takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers, resulting in loyal and satisfied patrons.
Supervisory behaviors that promote excellent service include:
Languages Available (sold separately): English, Spanish
A Video Visions / Access Training Media release