Coaching New People

Key Learning Points

• DON’T: ignore newcomer training needs
• INSTEAD: Prepare and make them feel welcome
• DON’T: ignore poor communication
• INSTEAD: Take time to encourage and build skills
• DON’T: let issues go unchecked
• INSTEAD: Give feedback for improvement
• DON’T: set a bad example
• INSTEAD: be a caring mentor and role model

Synopsis

Welcome them, give feedback, encourage new skills and be a good role model.

Carlos has been asked to help newcomer Dion settle in, like Alex helped him when he was new. Skills covered include first introducing newcomers to the corporate culture (Marcus does this with two fluffy toys to a bemused Dion and Tatiana) and to welcome questions. The second step is to offer practical help to build skills; Dion tries unsuccessfully to adjudicate an argument between Sam and Michael. They give Dion tips on how not to interrupt a personal discussion between colleagues. Giving time and encouragement is also important; Alex coaches Dion on how to answer the phone properly. Carlos complains to Steve that Dion is often late; Steve advises Carlos to explain to Dion how this disrupts his schedule. Be a mentor; don’t flood the person with suggestions but give them different ways to consider a problem. If they make mistakes, what did they learn? This video is divided into 5 chapters:

1. Help them settle in
2. Offer practical steps to build skills
3. Give time and encouragement
4. Use feedback to fix problems
5. Be a caring mentor

Cutting Edge Communication training videos are designed to provoke discussion and response. Contemporary, fast paced, short, character driven, sitcom-style comedies, these courses take an innovative approach to reaching today's learners. Through laughter, discussion and reaction, we can all develop a more transparent and shared vision of how we wish to behave, how we manage ourselves, and how we cooperate with others.

While some find them insensitive or even outrageous, the vast majority of viewers and participants have found them to be refreshing, stimulating and ideal for injecting energy and enthusiasm back into learning.

For information on other titles in the Cutting Edge Communication Series, please CLICK HERE.

Languages Available (sold separately): English

A 7 Dimensions release