Difficult People and Situations Series

The Difficult People and Situations Series is a must for every business. With four dramatized case studies, this leadership skill straining will equip organizations with the tools required to handle any difficult scenario while growing successful, problem-solving teams.

For specific program descriptions and individual pricing, please click on any of the following titles:

Leadership Sins – 22 Minutes

Leadership requires awareness, open communication and the ability to empower others.

Key learning points:

• Open communication and listening
• Giving feedback and managing upwards
• Supervising to empower and motivate
• Career goal discussions

Personality Clash – 14 Minutes

Learn how to open discussion where feedback is welcomed and differences open for discussion in order to build effective working relationships.

Key learning points:

• Diversity and different work styles
• Giving and receiving feedback
• Resolving conflict
• Open communication

Damage Control – 14 Minutes

Learn what to do when faced with an angry customer, a quality problem and a team who must learn from mistakes.

Key learning points:

• Listen and apologize
• Offer effective solution
• Solve problem without blame
• Continuous improvement for team

Bullying and Harassment – 15 Minutes

Bullying, harassment and especially sexual harassment is unacceptable in any workplace.

Key learning points:

• Identify bullying behaviors
• Recognize sexual harassment early
• Discuss actions and consequences
• Discuss prevention strategies

Skills for everyone in your team!

Dramatized case studies to help people manage difficult work situations, communicate effectively and create a positive team culture.

Languages Available (sold separately): English

A 7 Dimensions release