Apologizing Carefully

Key Learning Points

• DON'T: Avoid saying sorry
• INSTEAD: Say sorry to reduce tension
• DON'T: Get stuck on blaming
• INSTEAD: Acknowledge your mistakes
• DON'T: Offer a fake sorry
• INSTEAD: Offer a genuine apology
• DON'T: Think ‘sorry’ is enough
• INSTEAD: Follow up with actions

Synopsis

Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologize. Carol tells Serena about what she believes to be a very useful tool, the ‘fake sorry’.

Carol thinks she rarely has to apologize for anything because she says she thinks before she acts.  Serena apologizes to Carol for various things such as arriving unexpectedly at the office, and wants to introduce a Sorry Day into the office where people could apologize for all sorts of things. Serena describes various ways of saying sorry including the empathy sorry which is “I’m sorry you feel that way, and what can I do to help the situation.” Sam and Michael have relationship issues that have escalated into the workplace.  Sam apologizes to Michael for having thrown his picture out when he was angry with some of Michael’s behavior.  Sanjay on the other hand never really apologizes to anyone because he believes he is always right.  Michael and Sam continue to bicker about how and why each of them should apologize, with Michael missing the point about why Sam is angry and why he should apologize.  Carol tells Serena about what she believes to be a very useful tool, the ‘fake sorry’ which is totally insincere.

Cutting Edge Communication training videos are designed to provoke discussion and response. Contemporary, fast paced, short, character driven, sitcom-style comedies, these courses take an innovative approach to reaching today's learners. Through laughter, discussion and reaction, we can all develop a more transparent and shared vision of how we wish to behave, how we manage ourselves, and how we cooperate with others.

While some find them insensitive or even outrageous, the vast majority of viewers and participants have found them to be refreshing, stimulating and ideal for injecting energy and enthusiasm back into learning.

For information on other titles in the Cutting Edge Communication Series, please CLICK HERE.

Languages Available (sold separately): English

A 7 Dimensions release