Success at Work: Communicate Effectively

Project positively, listen and respect others and be clear and engaging.

Dion thinks it is fine to interrupt a discussion with Serena by taking a call. Tatiana rolls her eyes, sighs and is not attentive. Carol complains that the interns speak in text talk. The interns have something in common: inadequate communication skills. They are told the importance of positive body language – good eye contact and smiling, and listening and showing respect. Alex patiently coaches Dion to deal with an anxious customer on the phone, while Tatiana is told how to productively raise questions in meetings.

Key Learning Points

• DON'T: Be uninterested
• INSTEAD: Show positive body language
• DON'T: Interrupt
• INSTEAD: Listen and respect others
• DON'T: Be too cool
• INSTEAD: Communicate professionally
• DON'T: Sound stupid
• INSTEAD: Impress on the phone
• DON'T: Be ho-hum
• INSTEAD: Present and engage positively

Cutting Edge Success at Work training videos are designed to provoke discussion and response. Contemporary, fast paced, short and character driven, these courses take an innovative approach to reaching today's learners. Through laughter, discussion and reaction, we can all develop a more transparent and shared vision of how we wish to behave, how we manage ourselves, and how we cooperate with others.

While some find them insensitive or even outrageous, the vast majority of viewers and participants have found them to be refreshing, stimulating and ideal for injecting energy and enthusiasm back into learning.

For information on other titles in the Cutting Edge Success at Work Series, please CLICK HERE.

Languages Available (sold separately): English

A 7 Dimensions release