Managing Crises

Key Learning Points

DON’T: Waste time
INSTEAD: Save people, establish facts
DON’T: Act without understanding
INSTEAD: Calmly explore extent of problem
DON’T: Avoid or pretend
INSTEAD: Communicate and respond
DON’T: Exaggerate or blame
INSTEAD: Brainstorm solutions and move forward

Synopsis

Marcus accidentally donates $1 million and the team must fight to keep their jobs.

Crises are a way of life at Cutting Edge; Tammy observes that new ones are always just around the corner. Casey gets locked in the toilet, Steve is hit in the eye by a champagne cork at a company function, and a safety drill goes terribly wrong. Serena experiences an anaphylactic reaction at a staff dinner, triggered by Sanjay’s peanut hummus. Marcus unleashes an office financial crisis when he mistakenly donates a million dollars to the G.U.I.L.T initiative. The key to handling any crisis lies in the 3C’s: Calmly, Carefully, Collect.

Cutting Edge Communication training videos are designed to provoke discussion and response. Contemporary, fast paced, short, character driven, sitcom-style comedies, these courses take an innovative approach to reaching today's learners. Through laughter, discussion and reaction, we can all develop a more transparent and shared vision of how we wish to behave, how we manage ourselves, and how we cooperate with others.

While some find them insensitive or even outrageous, the vast majority of viewers and participants have found them to be refreshing, stimulating and ideal for injecting energy and enthusiasm back into learning.

For information on other titles in the Cutting Edge Communication Series, please CLICK HERE.

Languages Available (sold separately): English

A 7 Dimensions release