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Handling the New Wave
Program length: 09:00

Key Learning Points

  • DON’T: Ignore young team members
  • INSTEAD: Welcome them and build rapport
  • DON’T: Assume understanding
  • INSTEAD: Provide clear direction and standards
  • DON’T: Let bad behavior go unchecked
  • INSTEAD: Give feedback and coaching
  • DON’T: Expect them to know
  • INSTEAD: Offer practical advice


An amusing program about managing the expectations and behaviors of the newest recruits.

Carol is underwhelmed when “dude” Dion (Marcus’ nephew) rocks up to commence work as an intern, and also isn’t impressed by the entitled Tatiana. Marcus explains to the interns that Cutting Edge is there to help them move forward. Carlos is welcoming – offering Dion a desk to help him feel at home. Carol objects to the interns’ “text-speak” and use of emoticons; not to mention time wasted on social media. Dion points out the fact that companies allowing employees a given amount of time on Facebook are actually more productive. Steve explains the importance of dressing professionally; while Serena makes time to talk with the interns, perceiving their potential. Carol’s assessment of Dion is blunt; she believes he has no place in their office. Serena asserts that constructive feedback is the better path. Steve coaches Tatiana through what to say (and not to say) in job interviews. Carol concludes with some slightly tempered advice for Dion and he makes a positive suggestion. Handling the New Wave is divided into 6 chapters:

  1. Welcome them and build rapport
  2. Talk on same wavelength
  3. Provide direction
  4. Share standards
  5. Manage attention seekers
  6. Give practical advice

Cutting Edge Communication training videos are designed to provoke discussion and response. Contemporary, fast paced, short, character driven, sitcom-style comedies, these courses take an innovative approach to reaching today's learners. Through laughter, discussion and reaction, we can all develop a more transparent and shared vision of how we wish to behave, how we manage ourselves, and how we cooperate with others.

While some find them insensitive or even outrageous, the vast majority of viewers and participants have found them to be refreshing, stimulating and ideal for injecting energy and enthusiasm back into learning.

For information on other titles in the Cutting Edge Communication Series, please CLICK HERE.

Languages Available (sold separately): English


A 7 Dimensions release

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Handling the New Wave
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