Are You With Me?

When interacting with people face to face, we naturally tend to do what we can to understand one another, to ensure that we're communicating clearly, and to make certain we are making a connection. But often times, when interacting over the telephone, it's easy to forget these elements of common courtesy.

The Are You With Me? training video presents a simple truth: If you take the time to connect with every caller in the same way you connect with people face to face, all the basic "do's and don'ts" of common phone courtesy fall naturally into place.

When they’ve completed the training, employees will be able to:

• Make a call in a way that allows them to accomplish the purpose of the call.
• Take a call consciously, acknowledging the caller and responding their needs.
• Put a caller on hold while clearly respecting their time and getting their approval first for the delay.
• Transfer a caller to someone who can help them in a way that is considerate of both the person who is calling and the person to whom they are being transferred.
• Record an effective and to the point outgoing message on voicemail.
• Respond politely to an angry caller.
• Manage calls in such a way that they listen well, direct the conversation where it needs to go and gently rein in talkative callers.                              

Languages Available (sold separately): English

A Star Thrower Group release