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Are You With Me?
Program length: 22:00

When interacting with people face to face, we naturally tend to do what we can to understand one another, to ensure that we're communicating clearly, and to make certain we are making a connection. But often times, when interacting over the telephone, it's easy to forget these elements of common courtesy.

The Are You With Me? training video presents a simple truth: If you take the time to connect with every caller in the same way you connect with people face to face, all the basic "do's and don'ts" of common phone courtesy fall naturally into place.

When they’ve completed the training, employees will be able to:

  • Make a call in a way that allows them to accomplish the purpose of the call.
  • Take a call consciously, acknowledging the caller and responding their needs.
  • Put a caller on hold while clearly respecting their time and getting their approval first for the delay.
  • Transfer a caller to someone who can help them in a way that is considerate of both the person who is calling and the person to whom they are being transferred.
  • Record an effective and to the point outgoing message on voicemail.
  • Respond politely to an angry caller.
  • Manage calls in such a way that they listen well, direct the conversation where it needs to go and gently rein in talkative callers.                              

Also Available:
It's Your Call: Remarkable Customer C.A.R.E. on the Phone

Languages Available (sold separately): English


A Star Thrower Group release

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Honest opinions from the managers and employees who use our training products in the real world.
Are You With Me?
reviewed by 2 people
    Trainer - Professional Trainer
What if we behaved at a house party as we do on the phone? That's the premise for this creative, well-done film that just might motivate telephone CSRs to think twice before they transfer their customers or put them on hold. While fun and upbeat, this film also realistically portrays the challenges many telephone CSRs face in a day. This film offers solid telephone customer service training.

  • Contrast between phone conversations and face-to-face interactions clearly reinforces learning points.
  • Addresses real-world concern of juggling phone calls.
  • Offers strong summary of learning points at end of film.
  • Too long.
    Debbie M. - Sales Training Manager
Question # 1 asked if the program content sustained the viewer's interest. The content is good, but the length gives your mind time to wander!
Question # 2 asks was the info memorable and easy to understand. Easy to understnd yes, memorable...maybe. I am a HUGE fan of 'The Guest' and I find our staff enjoys the humourous training videos the most and, therefore, gain greater understanding and buy in of the concepts.

This program did a good job of touching on all the phone etiquette/customer service points and the points were clearly supported.