It's Your Call

From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, It's Your Call: Remarkable Customer C.A.R.E. on the Phone  emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills. 

The simple answer is that great telephone customer service professionals make a choice: Every day…with every customer…on every call, they choose to do all they can to make the customer's experience as positive as it can be. In other words, they care. And it isn't just that they want to care, it's that they know how to care. Great customer service providers know they have to stay Connected, Attentive, Responsible, and Enthusiastic. 

It’s Your Call shows how to provide this kind of C.A.R.E. by teaching the following:

• Make a personal connection with each caller
• Ask callers questions that will give you valid information about their needs
• Keep calls on track
• Communicate clearly with customers about what you are doing for them
• Avoid taking tough calls personally
• Identify ways to maintain your enthusiasm

Languages Available (sold separately): English

A Star Thrower Group release