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This flexible set of training materials will help you build patient awareness and service skills, and increase the level of professionalism your healthcare employees exhibit when responding to patients and co-workers. The assorted teaching clips in this 2-volume Toolkit -- pulled from some of the healthcare industry's best interpersonal skills training videos -- can be used to build these core competencies.
The video clips have been selected just for healthcare training and fall into various categories.Covered in Volume 1:
These Toolkits are highly flexible and designed to meet your specific training needs. The segments can be trained alone, or in combination with any of the other topics.
The accompanying Leader's Guides provide suggestions for use, discussion questions and tables to help you identify which segments are most appropriate for your training applications. The chaptered clips are provided for direct playback or as Mpeg to be embedded into a PowerPoint Presentation.
Languages Available: English