Difficult People and Situations: Personality Clash

Learn how to open discussion where feedback is welcomed and differences open for discussion in order to build effective working relationships. Personality Clash is part of the Difficult People and Situations Series.

In this case study, Anne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's attitude, insensitive comments and fashion clothes.

Anne, who is new, feels that Kim does not fit in well, and is frustrated by her messy desk and personal hygiene issues.

Their relationship is spinning out of control. Anne takes the lead and sets up an open discussion where they give each other feedback, discuss their differences and come to a resolution for an effective working relationship.

Difficult People and Situations: Personality Clash is broken into two sections to accelerate understanding:

• Part 1 - Communication Breakdown
• Part 2 - Feedback and Resolution - 20 Key Learning Points are provided in this alternate version.

Key learning points:

• Diversity and different work styles
• Giving and receiving feedback
• Resolving conflict
• Open communication

Languages Available (sold separately): English

A 7 Dimensions release