Creating Positive Impressions

Key Learning Points

• DON'T: Ignore people
• INSTEAD: Make everyone welcome
• DON'T: Be vague
• INSTEAD: Demonstrate expertise
• DON'T: Behave rudely
• INSTEAD: Always be professional
• DON'T: Miss opportunities
• INSTEAD: Build ongoing relationships

Synopsis

Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gives them tips on smiling and positive facial expressions. When the clients complain about Mana’s presentation, Carol agrees and puts her down then coaches her - all in front of the important clients. They are unimpressed and leave.

Carol is showing some important clients through the office and notices that team members Michael and Wendy are being cold and unwelcoming. Mana comes to greet these clients as Carol struggles with the pronunciation of names. Mana gives a vague explanation of what the clients will be doing. Carol takes an opportunity to school Wendy on her greeting skills and Michael on the lack of warmth in his facial expressions and body language. Mana leaves the clients unfulfilled while Carol admonishes her in front of these important people at the same time giving her tips to improve. Meanwhile the clients are embarrassed and leave as Mana and Carol argue in front of them. 

Cutting Edge Communication training videos are designed to provoke discussion and response. Contemporary, fast paced, short, character driven, sitcom-style comedies, these courses take an innovative approach to reaching today's learners. Through laughter, discussion and reaction, we can all develop a more transparent and shared vision of how we wish to behave, how we manage ourselves, and how we cooperate with others.

While some find them insensitive or even outrageous, the vast majority of viewers and participants have found them to be refreshing, stimulating and ideal for injecting energy and enthusiasm back into learning.

For information on other titles in the Cutting Edge Communication Series, please CLICK HERE.

Languages Available (sold separately): English

A 7 Dimensions release