Business 101: Without SALES everything comes to a crashing halt, with SALES your problems are all to be envied.
Sales Training Videos
How to Connect in Business in 90 Seconds or LessA Media Partners Release
Your company and your employees will definitely reap benefits from this film's message of making positive connections long after the video has ended. Nicholas Boothman's enthusiasm is contagious as he shows how to make a quick and genuine connection with customers that will lead to greater trust, increased sales and customer loyalty.
Make It MatterA CRM Release
For employees to develop their abilities to contribute better to the organization, they can develop themselves for long-term success. This program provides inspiration, insights and instruction on how an individual at any level of an organization can create a strong personal brand that makes them, and what the organization does, matter.
The Art of NetworkingA Media Partners Release
Ever wonder why some people seem to know everybody? How do they walk up to a group of complete strangers at a conference and fit right in? Why do decision makers always take their calls? The Art of Networking will teach you how to use innovative communication ideas to help you grow your business.
Five-Star Selling: Easy Steps to Great Retail
Take new recruits to school on the sales process or give seasoned salespeople a refresher. This program covers greeting the customer, how to determine his or her needs, correct ways to present merchandise, effective means to validate the customer’s selection, and most importantly how to close the sale.
6 Principles to Negotiate Anything with Ed BrodowA Media Partners Release
It takes courage to negotiate. It's a life skill that each of us need, but many lack. Ed Brodow lays out a practical, easy-to-follow approach to negotiating. Learners will have the opportunity to hone their skills so they can negotiate successfully at work and in life.
Outbound CallA CRM Release
You have only a few seconds to make a good first impression. This program shows telephone CSRs how to make those first few seconds of a call count.
Give em the PICKLE!A Media Partners Release
This customer service film is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!
WAYMISHA CRM Release
What's a WAYMISH? Well, no company can afford to drive good customers to the competition. WAYMISHes are "Why Are You Making It So Hard...for me to give you my money?" Sadly, it happens every day costing businesses in lost revenue and customer loyalty. Through vignettes every viewer can relate to, WAYMISH shows what frustrates customers and the simple steps that can be taken to meet their needs.
The Right Words at the Right Time... Customer Service Recovery for RetailA Media Partners Release
In retail, it is typically not the problem that loses the customer, but the solution. When things get difficult, this memorable program will empower front-line retail employees with a set of clear and practical service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers and guests. Your retail staff will learn how to use the right words at the right time.
Leadership Through Communication
Retail management requires constant skillset sharpening. This in-depth leadership training will enhance and develop the following skills: paraphrasing, giving performance feedback, facilitating meetings, and conflict resolution.
Creating Positive Impressions
Make sure your employees are never rude, vague and miss an opportunity to impress with this program.
Presenting With Passion
Making a boring presentation is stressful. Inspiring others with your words is fun. Learn how with this program.
Yes Lives in the Land of No
The Yes Lives in the Land of No video is the perfect meeting opener to kick off a performance management, motivation or sales training by helping employees understand the source of negativity both in themselves and in their team.
Listen to customers, build rapport and demonstrate you care by being efficient, knowledgeable and a problem solver.
This customer service program focuses on essential reception skills – using names and greetings correctly.
Skills covered in this training include engagement, structure, maintaining interest and understanding.
Watch and learn as a supervisor creates a speed dating training session for staff to learn the best ways to build rapport.
Negotiating for Results
Negotiating has always been a fine art. The skills necessary to be successful are showcased in this program.
Your brand reflects your product and service image. Sadhana Smiles explains how to create a memorable and unified brand experience.
Building Brand and Reputation
Build a powerful brand and secure its reputation by learning damage control methods and how to appropriately market your brand to ensure consistency.
Creating Your Brand Proposition
Ensure your brand represents the image you want while learning the keys to marketing and branding successfully in the 21st Century.
Developing Sales Capabilities
Sadhana Smiles shows how to develop sales people to easily achieve success. She also tells viewers how they can hire for attitude and use work tests when recruiting and hiring to make the process that much easier.
Ben Walkenhorst, founder of No Fussing About, offers practical tips to impress with your elevator pitch while simultaneously engaging in genuine conversation.
Australian Entrepreneur of the Year Pete Williams talks about his necessary skills for success and how to be resilient in the face of adversity.
Lobbying and Influence
Understand how to effectively lobby for change, overcome obstacles and prepare to meet challenges head on. Successful lobbying is achieved only through persistence.
Skills for Lobbying Government
Maria Deveson-Crabbe, CEO of Marie Stopes International Australia explains how to present your case effectively to lobby for change.
Call of the MummyA CRM Release
When a customer calls and speaks to a CSR, there is a "moment of truth" during which the customer evaluates the company. It may be a subconscious mental rating or, after a few encounters, a deliberate one.
Paradigm Mastery Series
This five-part video series is designed to help you explore the impact paradigms have on your world. It will stimulate conversation about the future and help develop the hands-on skills needed to create an environment open to change.