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Explaining Skillfully
Program length: 09:00

Key Learning Points

  • DON'T: Be intolerant
  • INSTEAD: Positively engage the listener
  • DON'T: Ramble
  • INSTEAD: Be clear and structured
  • DON'T: Be dull and boring
  • INSTEAD: Maintain interest
  • DON'T: Assume they understand
  • INSTEAD: Ensure understanding


The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding. While Carol is impatient and patronizing with new starters, others like Sam, Alex, Steve and Michael are more patient and creative in ensuring their messages are understood one to one or in groups.

Four steps are used to demonstrate effective communication skills when explaining.

  • Step 1: Positively engage the listener.  Carol loses patience when explaining basic concepts to Carlos and Tammy, so delegates to Sam who is calm and engaging.
  • Step 2: How to be clear and structured with your communication. Serena explains this through structuring your message with a definitive beginning middle and end.
  • Step 3: Maintain interest.  Alex is able to demonstrate through the use of a phone App how you can maintain people’s interest by using visual and technological aids.
  • Step 4: Be patient and ensure understanding. Sam demonstrates patience and understanding; ensuring information is understood through repetition and clarification. 

Cutting Edge Communication training videos are designed to provoke discussion and response. Contemporary, fast paced, short, character driven, sitcom-style comedies, these courses take an innovative approach to reaching today's learners. Through laughter, discussion and reaction, we can all develop a more transparent and shared vision of how we wish to behave, how we manage ourselves, and how we cooperate with others.

While some find them insensitive or even outrageous, the vast majority of viewers and participants have found them to be refreshing, stimulating and ideal for injecting energy and enthusiasm back into learning.

For information on other titles in the Cutting Edge Communication Series, please CLICK HERE.

Languages Available (sold separately): English


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Explaining Skillfully
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