NEW RELEASES
Below you'll find some of the best new programs released in the last 12 months. If you like what you see, read more about them and watch a FREE preview.
Once & For All: Stopping Sexual Harassment at Work - 2020 Employee
Available in DVD and Online and OBL LibraryThe worry-free choice for sexual harassment prevention training, Once & For All 2020 is the:
- only program with a compliance guarantee
- most effective training for inspiring immediate behavior change
- best long term solution for your organization
- perfect program to help build a culture of respect
Winner of 7 awards—and updated to reflect the 2020 Supreme Court ruling—Once & For All is the trusted training solution for organizations around the world.
MANAGER MOMENTS: How To Excel in Tricky Situations
Available in DVD and OnlineWhen you're a manager, you work with people every day to encourage their best performance. It's your job to keep your team strong, motivated and productive. Simple to say, but not so simple to do, right? Managing people is challenging - very challenging. This micro-learning series of 5 How-To Videos offers quick and practical tips to help you in these often daunting tasks.
The Practical Coach 2
Available in DVD and OnlineThis updated version of the best-selling employee coaching program ever takes managers step-by-step through critical performance management opportunities. It covers:
- Rewarding and encouraging peak performance
- Correcting poor performance
- Helping employees overcome obstacles to success
The Right Words at the Right Time... Customer Service Recovery for Business
Available in DVD and OnlineHaving the exact words handy in a tense situation - and knowing how to say them - can make all the difference when dealing with customers. This valuable training equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions.
Digital Formats: Streaming Select!, eLearning Course, Load on your LMS
Let's Talk... Harassment, Bullying & Respect
Available in DVDThis comprehensive 3-part compliance series takes a fresh look at the issues of Harassment & Hostile Work Environment and Bullying & Abusive Conduct in the workplace. Sold as a series or separately, these versatile programs can be used alone, or be seamlessly added to your existing compliance training curriculum.
Digital Formats: Streaming Select!, Load on your LMS
Customer Service Gone Viral
Available in DVD and OnlineIn today's "viral" age, customers can "experience" a business by simply going online and reading customer reviews. This is great for the consumer, but puts businesses in a very vunlerable place. One negative customer review post or uploaded video of bad service can now be seen by millions. How the "bad" word can be heard may have changed, but the answer hasn't...always put the customer first.
Digital Formats: Streaming Select!, Load on your LMS
