TELEPHONE & CALL CENTER SKILLS
Jump start their success on the phone by sharpening the two most important tools they have, their attitude and their voice.
Call Center / Telephone Skills
Human Resources
Just a Call Away Series
A CRM ReleaseWe feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.
Attitude Is Everything
A CRM ReleaseShows call-center personnel how the right attitude can make a big difference in their ability to help customers and in their own job satisfaction.
Customers With A Difference
A CRM ReleaseLanguage barriers needn't present a challenge for telephone CSRs. This video shows how to communicate through differences and achieve understanding.
Really Angry Customer
A CRM ReleasePart of the Just a Call Away Series, this program teaches call-center personnel what to do when a customer becomes frustrated, enabling them to bring bad situations to a satisfactory conclusion.
Outbound Call
A CRM ReleaseYou have only a few seconds to make a good first impression. This program shows telephone CSRs how to make those first few seconds of a call count.
Are You With Me?
This humorous training video reveals a simple truth: one must take the time to connect with every caller in the same way you connect with people in face-to-face customer service scenarios.
Mad About Customer Service
A CRM ReleaseShows CSRs that, when situations go from bad to horrible, how you treat the customer is just as important as solving the problem.
