Posts by Diane Mettler
Six Ways to Improve Customer Service . . . at No Cost
Don’t miss an opportunity to make your customer experience special. People remember when you treat them well, and they share that information. Just ask my dad.
Customer Service Recovery
There’s no way to eliminate the occasional frustrated or upset customer. But there are simple steps in dealing with them.
Five steps to assist in conflict resolution.Ten Tips for Managing Stress
Stress is part of life, but it doesn't have to overwhelm our lives. Take control and put your health first. You’ll be happier and more productive.
Customer Service -- The Power of Smiling
It's time to start smiling. Smiling is good for our health, it's good for our souls and it's good for business.
Customer Service -- Is Your Sales Staff Sending the Right Message
We went wine tasting in Eastern Washington and enjoyed gracious hosts sharing details about their vineyards and labels . . . that was until we met the TMI Sommelier.
The Power of Storytelling
A great story will move us, entertain us, and open our minds to new ideas.
Customer Service - Keys to the Art of Listening
Without mastering the art of listening, it is hard to provide the right solutions. Truly listening means not only hearing the words, but also practicing empathy.
Updating Your Emergency Plan
Companies must be ready for a wide variety of emergencies, from flooding to fire, and from human error to hurricanes. Do you have an emergency plan?
Safety Training -- Making it a Habit
We narrowly avoided what could have been a serious accident. We hope our wakeup call can also be yours.
