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Posts in Customer Service

Explore Frontline Insurance’s Powerful Training Outcomes in New Case Study from Media Partners

Frontline Ins Case Study_thumbFrom Customer Service to a Culture of Respect. This case study shows how Frontline Insurance found and used Media Partners products that were engaging and got the learning points across to their people. Read the story that includes the company’s use of measurement and feedback to augment training and strengthen employee performance. 

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Get Inspired! Media Partners Presents Jackson Hospital’s Customer Service Success Story

Get Inspired_Jackson Hospital_thumbOutstanding customer service is powerful. In the case of Jackson Hospital, powerful enough to change an organizational culture and win the hearts—and support—of a community. Read the intriguing story of what a rural Florida hospital achieved using Media Partners content.

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Government Customer Service - Trainers' Favorites

Other Side Window_2Improving the "public's" customer experience is an ongoing goal of most government agencies today. Here are the training programs our government customers turn to most for training in this important area.  

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4 Skills You Can Teach with Customer Service Training Videos

Customer Service_blogCustomer service videos are a great tool for trainers and managers to energize their team AND teach them the skills they’ll need to provide the kind of superior service that keeps guests coming back. See the 4 most important skills.

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(Video Clip) How to Act Like You Care

Pickle Clip thumbAccording to Webster’s Dictionary, attitude is a manner of acting, feeling, or thinking that shows one’s disposition, opinion, etc. This short clip from "Give 'em the Pickle," reminds us that when interacting with customers, we have to be “on” – providing the most positive experience possible, even when we don't feel like it.

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3 Signals to Send When Handling Upset Customers

RWRT customer serviceIt’s hard to know what to say when challenged by an upset customer. While the specific words we say may differ based on the situation, here’s some general information that can help. It’s all about sending the right signals.

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Top Soft Skills for Customer Service Reps

Soft Skills ThumbTo be successful, customer service reps should have a positive attitude and must possess top-notch listening skills, problem-solving skills, and personal accountability

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Humorous Customer Service Training Videos that Motivate Employees

Humor thumbIt's important to keep customer serivice training material fresh and interesting— and funny customer service videos are a great way to accomplish that.

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Encourage Education & Government Team Members to Service Greatness

customer service thumbExplore the following training videos that can help government and education employees learn great customer relations skills.

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Why Your Customers Don’t Like You . . . Three Fatal Customer Service Errors

Customer Satisfaction thumbnailBeing opaque about costs, making customers wait, and failing to deliver on promises all indicate disrespect. This is where customer service training is needed.

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