Posts in Communication Skills
5 Easy Ways to Improve Communication in the Workplace
Solid communication is the foundation of success within an organization. It holds teams together, keeps projects on track, and positively impacts individual performance. When communication is good, mistakes are minimized and outcomes are maximized. Here are 5 ways to foster effective communication.
Media Partners Research Finds 5 Key Influences on Employee Experience
How do we make time at work the best it can be for employees? That’s the question that motivated a recent Media Partners’pulse survey. We asked HR, L&D, and business pros which of 8 major organizational factors they feel are most important when it comes to positively affecting the employee experience.
3 Crucial Communication Tips for Team Leaders
For leaders charged with managing a team, there are 3 areas where communication skills can make a significant impact. This post explains what the areas are and the skills needed for effectively handling them.
Conflict Resolution 101: Focus on the Problem, Not the Person
In today's busy organizations, conflict can occur anywhere at any time. When it hits, it’s tempting for us to see the person with whom we’re in conflict as the “bad guy”, and to create a You Against Me scenario.But if we stay in that mindset it’s unlikely that we’ll be able to positively resolve the problem.
Here are some practical Conflict Management tips that can help you move past the negative and reach successful resolution.
3 Signals to Send When Handling Upset Customers
It’s hard to know what to say when challenged by an upset customer. While the specific words we say may differ based on the situation, here’s some general information that can help. It’s all about sending the right signals.
Showing Appreciation - Training Activity
Helping people gain insight into the importance of being appreciative and showing appreciation can benefit both the employee and the organization. This training activity helps build awareness is this area.
Task Management Tool: 6 Questions to Ask Before You Start a Task
There's a famous saying, "If a job's worth doing, it's worth doing well." The first (and possibly most important) step in getting something done right is to gain clarity on what it is you're agreeing to do.
Use the questions on this worksheet to set the stage for success.
How to Beat Distraction and Make the Most of Virtual Meetings (infographic)
Virtual meetings and conference calls bring many benefits...and one major drawback -- distraction. This blog post and downloadable infographic provide 10 strategies for beating distraction and remaining focused.
The Science of Storytelling: How Storytelling Shapes Our Behavior
When we hear or read a word, hundreds of signals activate the visual, auditory, and language-processing regions of our brains in a matter of milliseconds. They tap into our working memory, long-term memory, and even our subconscious to give things meaning. Considering all these responses are elicited by a single word, imagine what your brain looks like while processing an entire story.
Build a Culture of Accountability: A 4-Step Strategy for L&D
“I am accountable” is a statement many people make with satisfaction, pride, and a sense of strength and accomplishment. It’s also one that many learning professionals would like to hear more often in their organizations.
This post outlines accountability's many benefits (to individuals and organizations) and presents L&D with a 4-step strategy for building accountability organization-wide.
