Teaching Workplace Basics Using Employee Training Videos

Using employee training videos is a great way to introduce new skills, reinforce productive workplace behaviors, and build camaraderie and positive energy in a team.

Ten Tips for Managing Stress

Stress is part of life, but it doesn't have to overwhelm our lives. Take control and put your health first. You’ll be happier and more productive.

Updating Your Emergency Plan

Companies must be ready for a wide variety of emergencies, from flooding to fire, and from human error to hurricanes. Do you have an emergency plan?

Your Company May be CSR Challenged if . . .

Today people judge a company not just by their profit margins but also by how compassionate they are and how much they give back to their community and the planet.

Why You Never Lie to Customers

Little white lies told to customers may seem harmless, but they aren't. They often find a way to come back and bite you and ultimately erode customer service. 

Busting Generation Y Myths

My nieces are staying with my parents while they look for jobs. This has been interesting to watch. As Generation Y gals, things turn on a dime. They have little patience. They expect employers to hire quickly. If they haven't gotten a call back in 48 hours, they move on. Waiting isn't an option. In fact, I'm not sure it's even in their vocabulary.

Why Training for the Millennial Generation is Vital

I just attended conference where Baby Boomer managers discussed their frustrations with attracting and retaining the Millennial generation (those born between 1980 and the early 2000s), also known as Generation Y.

Two statistics really got the managers worked up:

Five Tips for Handling Embarrassment at Work

Embarrassing things happen at work. You can't stop them any more than you can stop breathing or junk mail.

One of my most embarrassing moments took place in a small Tacoma law firm. I was working for two attorneys in a cramped office space—my office (aka the reception area), two attorney offices and a bathroom.

Controlling Expenses - Think of Horse Racing

In a horse race, all of the horses begin the race in the starting gates. Throughout the race, some horses will close in on the lead horse and may over take him, and some horses will fall behind. Every horse has a name. This makes it easy to differentiate between them. In your business, your most important horse is called Revenue.

Five Tips for a Healthy Work/Life Balance

You've met that person who can't seem to balance their work and home life. If you haven't met that person, you might the one with the problem.

Here's a non-scientific test to see whether you're work and life are out of whack (a la Jeff Foxworthy).

You might have a problem if . . .