Dealing with Learning Resistance and Disruptive Learners

You know the look. Arms crossed. Slouched in their seat. Maybe even a furrowed brow. And you wonder is she going to be a silent resister? Or will she pounce at the first thing with which she disagrees?

4 Tips to Convert the Routine to Positive Energy

It may be comforting to realize that public speaking doesn’t make you nervous anymore. The butterflies you used to feel in your stomach before a new training class are a thing of the past. Perhaps you’ve been doing this so long you can walk into a session cold and deliver the content without missing a beat. Good for you! But, do you still have that energy?

9 Steps to Turning Anxiety into Positive Energy

Last week, we explained how anxiety doesn't have to be a hindrance to a successful presentation or a fruitful training session. Today we show you how to harness the negative feelings of anxiety and convert them to useful positive energy.

Gaining a Training Edge from Anxiety and Routine

Butterflies in the stomach. Wobbly knees. And anxiousness deep in your gut…

Most of us can relate to at least one of these descriptions of nervousness. So, how do you stop that feeling before it takes over and wreaks emotional havoc with your training session? You don’t.

Coaching: Inspiring, Encouraging, and Challenging

It's that maddening time of year again. NCAA Conference tourneys are underway and by next Monday morning, most of the nation's workforce will be sharing the lessons they learned in their continuing education courses...in bracketology. With that in mind, Michele Eby presents what it means to be a successful coach along with some inspiring words from legendary NCAA basketball coach John Wooden.

Identifying Causes of Poor Performance & 5 Steps to Overcome Them

A manager friend of mine was lamenting recently about the prospect of firing one of her employees. “Will he be surprised?” I asked. She looked at me for moment, startled by the question. “I don’t know. I’ve talked to him a couple of times,” she said, her voice trailing off...

11 Ways to Add Meaning to Your Training Session

So, you've purchased a training program. It's realistic. It's intelligent. It's funny. It's meaningful. (It must be a Media Partners production.) Most importantly, you're confident that it meets the needs of your business and that the training will positively impact the company. But, are you ready?

11 Warning Signs Your Employees May Be Ripping You Off

Are your employees stealing? The warning signs of possible theft or other criminal activity aren’t always easy to spot. Sometimes there’s no forewarning. But, internal theft is different. The warning signs are almost always right in front of us…if we’re paying attention.

6 Things You Should Never Say to a Customer

Does an employee's poor attitude cause poor performance? Or does an employee's poor performance create a poor attitude, a sort of self-fulfilling prophecy?  Customer service has no room for poor attitudes.

6 Things Your Customers Love to Hear

I have always believed that providing good customer service is a choice. Like flossing your teeth each night. You finish brushing your teeth and you choose to pull out the dental floss even though you’re tired. A customer steps up to the checkout and you choose to smile and say hello. Or not…