Posts in Consumer Services
Bystander is a Verb
You’ve probably heard of bystander intervention, but do you know what it means to put it into practice? Here are some guidelines you can follow.
(Video Clip) Savvy Leaders Avoid Making Hasty Decisions
Premature decisions often produce disappointing results.This video clip reminds leaders to try and find the root cause of a problem before prescribing a solution.
Results You Can See: Behavior Changes Associated with Top Media Partners Films
Media Partners is known for engaging content that leads to changed behavior. Here are 5 examples in the areas of customer service, accountability, respectful workplace, decision making and sexual harassment prevention.
Content is Crucial: Don’t Make This Mis-Steak
A great learning experience is achieved when the learner has been moved to change their behavior. In Part 1 of our Content is Crucial Series we explore the "quality vs quantity" issue and how to balance the need for cost effective and convenient content libraries with the need for quality content that increases engagement and retention.
Media Partners Research Suggests Many Organizations May Be Overlooking Workplace Violence Prevention Programs
With ongoing reports of active shooters and other incidents in workplaces nationwide, we asked our customers their plans for Workplace Violence Prevention and Response. And the results are in. Our July 2019 Pulse Survey found that organizations are divided when it comes to Workplace Violence (WPV) Prevention programs.
Fast and Flexible Micro-Training: The Just-in-Time Solution for Busy Managers
Just-in-time learning is exactly what its name implies: training that is available in the moment—when and where it’s needed to address a current challenge. This type of learning is proving especially advantageous for busy managers.
4 Skills You Can Teach with Customer Service Training Videos
Customer service videos are a great tool for trainers and managers to energize their team AND teach them the skills they’ll need to provide the kind of superior service that keeps guests coming back. See the 4 most important skills.
(Video Clip) Extra Effort Deserves Recognition
As this 1-minute clip depicts, managers who fail to acknowledge extra work and dedication can leave good employees feeling undervalued.
How Healthy is Your Organization? Check the 4 Vital Signs
Has your organization taken the time for a check-up lately? An organizational-health check-up? Organizational health exams can highlight current problems and proactively identify where slight adjustments or more significant changes are needed.
Get Out, Get Safe, Get Tough™ -- the New Language of Workplace Violence Survival
Across the U.S., 1 in 4 HR professionals reported an incident of workplace violence in their organizations during the past year. This article explains that organizations can help employees feel safer on the job by providing training on how to respond to workplace violence.
