Posts in Consumer Services
(Video Clip) How to Act Like You Care
According to Webster’s Dictionary, attitude is a manner of acting, feeling, or thinking that shows one’s disposition, opinion, etc. This short clip from "Give 'em the Pickle," reminds us that when interacting with customers, we have to be “on” – providing the most positive experience possible, even when we don't feel like it.
Speaking From Experience: Why Managers Need Sexual Harassment Prevention Training
When employees approach their manager with a sexual harassment complaint, it's critically important that the manager know how to handle the situation properly. This article gives several reasons why manager-specific sexual harassment prevention training should be a strategic imperative in today's organizations.
Collaboration Opportunity or Collaboration No-Go? (Checklist)
Studies have shown that while collaboration can be a boon to organizational success too much collaboration has the potential to overwhelm to key personnel. Use this tool to identify which projects are appropriate for a collaborative approach and which are not.
(Infographic) Leading Organizational Change - The Dos and Don'ts
Successful change management starts with leadership. Employees look to leaders in times of transition. That means the way leaders introduce and manage change impacts employee performance and the overall success of the initiative. This infographic features 5 things leaders do to derail change followed by the top 5 things leaders to to drive successful change.
Managers Who Develop Talent Elevate the Employee Experience
Managers are your organization’s most critical link with employees. HR, talent development and business professionals rank effective managers, and workers’ relationships with them, to be the top organizational lever for positively impacting the employee experience. This post examines the significant part talent development plays in creating positive employee experiences.
Media Partners Research Finds 5 Key Influences on Employee Experience
How do we make time at work the best it can be for employees? That’s the question that motivated a recent Media Partners’pulse survey. We asked HR, L&D, and business pros which of 8 major organizational factors they feel are most important when it comes to positively affecting the employee experience.
Media Partners Salutes Coaches on Executive Coaching Day
Executive coaching is a widely used and very effective means of development for business leaders. May 1st is Executive Coaching Day, and Media Partners joins organizations everywhere to salute business coaches and the excellent work they do.
(Infographic) The Benefits of Workplace Violence Prevention and Response Training
This infographic reveals why workplace violence needs to be addressed today, and highlights the powerful difference workplace violence prevention and response training can make.
(Video Clip) Ignoring Harassment Doesn't Solve the Issue
As this video clip shows, inappropriate comments and gestures in the workplace are often ignored for the sake of "getting along". But is that really an effective course of action?
5 Ways Managers Show Respect to Employees
Employees often feel disrespected due to actions (or the lack therof) on the part of their supervisor. When supervisors don't communicate, or fail to demonstrate that they understand and appreciate what the employee does, it can cause people to feel disconnected and de-valued. A Respectful Supervisor does these 5 things to positively influence employee motivation and retention.
