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Posts in Customer Service

Is Good Enough? Infographic

Good-enough Large99.9% is often considered as close to perfect as possible. But...when it comes to customer and employee safety and satisfaction...maybe even 99.9% isn't "good enough".  This infographic provides a few examples of what would happen if 99.9% were the acceptable level of excellence.

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Healthcare Professionals: How to Connect with Patients, Families & Colleagues

Healthcare_ThumbnailIn healthcare, perhaps more so than any other field, it is critical to quickly establish a trusting connection with everyone you encounter in your workday: patients, their families, and co-workers.

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How to Empower Healthcare Employees with Customer Service Skills

Empower your employees to act by focusing on their patients and learn the importance of training on customer service in healthcare.

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Sales Culture and Customer Service: Perfect Together!

B&WThumbGreat customer service is a vital subset of a great sales culture--two processes that fuel one another.

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Choosing the Right Words for Handling Health Care Patients

HealthThumbI watched an elderly man, waiting for a loved one to get out of surgery, march up to the two women behind the desk and let them have it.  They handled it well.

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Don’t Confuse Serving up with Sucking up

LiarThumbServing up is what great professionals and leaders do to accommodate their clients, organizations and coworkers.

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Six Ways to Improve Customer Service . . . at No Cost

YellThumbDon’t miss an opportunity to make your customer experience special. People remember when you treat them well, and they share that information. Just ask my dad. 

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The New Way of Managing Corporate Reputation

ThinkingThumbWith consumers demanding dialogue from businesses and insisting on greater organizational transparency and accountability, image and reputation management for organizations has become harder than ever.

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Customer Service Recovery

HelloThumbThere’s no way to eliminate the occasional frustrated or upset customer. But there are simple steps in dealing with them.

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Customer Service -- The Power of Smiling

SmileThumbIt's time to start smiling. Smiling is good for our health, it's good for our souls and it's good for business.

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