COMMUNICATION SKILLS
In business, effective and persuasive communication skills can mean the difference between success and failure.
Communication Videos
Human Resources
Communication Counts: Speaking and Listening for Results
A CRM ReleaseHow is it that a lack of communication can cause so much harm to an organization? Take a look at 6 common communication problems and the resulting impact associated with each. It's easy to see why so many failed projects, missed deadlines, and workplace conflicts are attributed to a communication blunder in one or more of these areas.
Respectful Communicator: The Part You Play
A CRM ReleaseGo beyond “basic” communication skills and teach employees lessons on how to make sure they understand what someone has said, care about the way they come across to others, and show they value others' input.
Right/Wrong to WIN/WIN: Peer-to-Peer Conflict Resolution
A Media Partners ReleaseIn just 13 minutes, this program teaches a 5-step process that enables employees to resolve conflict with others directly, respectfully and effectively. The key is focusing on the problem, not the other person.
What to Do When Conflict Happens
A CRM ReleaseWhat causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis -- with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool, the C.A.L.M. model, to hone their conflict resolution skills.
Emotional Intelligence
A CRM ReleaseWe're supposed to leave our emotions at home when we go to work, but in reality, that's impossible. Organizations that know this, and apply Emotional Intelligence principles, come out ahead in employee morale, creativity, energy and productivity.
The Emotional Intelligence Series
The Emotional Intelligence 3 Part Series uses humor while re-enacting common workplace situations to show how emotional and social intelligence relate to work relationships and how clear and honest communication can result in better productivity.
Working With You is Killing Me
A CRM ReleaseA problem co-worker truly can make life miserable. From chronic complainers to idea stealers, boundary pushers to just plain jerks -- a toxic co-worker can ruin your day, and your life! Let this training help employees learn to unhook and stay sane with several helpful tips.
The Abilene Paradox
A CRM ReleaseThe all-time bestseller on group decision making. See the negative impact of "going along to get along". This highly entertaining film explores what can happen when no one truly believes in what they're agreeing to. Don't let your team take "the road to Abilene".
Groupthink
A CRM ReleaseA powerful reenactment of events surrounding the launch of Space Shuttle Challenger helps viewers see how Dr. Irving Janis' theory of "groupthink" phenomenon can lead to costly decisions in business.
Accountability That Works!
A CRM ReleaseAccountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity.
Tell Me A Story: A Powerful Way to Inspire Action
A CRM ReleaseStories capture peoples’ hearts and minds. This program illustrates how leaders can use storytelling to impact such things as creating a shared vision of the future, kick-starting new projects, highlighting lessons learned, and reinforcing the organization’s brand.
Winning Presentations
A story-based presentation development program designed to help viewers on how to create a more compelling and sucessful presentation.
Speaking Effectively to One or One Thousand
A CRM ReleaseFew people consider themselves to be good public speakers, yet it is a highly desirable skill in today's workplace. This entertaining and effective program gives practical advice on how to deliver a compelling message to a group of any size.
Make It Matter
A CRM ReleaseFor employees to develop their abilities to contribute better to the organization, they can develop themselves for long-term success. This program provides inspiration, insights and instruction on how an individual at any level of an organization can create a strong personal brand that makes them, and what the organization does, matter.
The Clarity Imperative
A CRM Release...How Getting Everyone on the Same Page Makes Your Organization Stand Out. What makes an organization or team stand out? Typically, it's things like clarity, the culture, and direction where the group is headed. This program shows that teams and organizations are more apt to succeed when everyone is clear on: "What we do, Who we are, the Direction in which we're headed".
We're on the Same Team, Remember?
A CRM ReleaseThe first time we saw this film, we knew it would be a best seller. An expertly produced story of what can happen when each member of your team has a different focus and agenda -- and all that can go in to ruining the deal.
Talk Isn't Cheap!
Poor communication costs money. And it's not just money that's wasted; it's energy, enthusiasm for the job and relationships as well. Talk Isn't Cheap! demonstrates four practical, effective techniques for improving communication in the workplace.
Gateways to Inclusion: Turning Tense Moments into Productive Conversations
Dr. Sondra Thiederman calls them “gateway events”. This innovative program shows how painful and disruptive diversity disasters can be, and offers simple tools and a fresh perspective to help your people turn these uncomfortable situations into productive conversations.
Let's Get Together: Communicating Respect in a Diverse Workplace
With a unique and comprehensive approach, this training program tackles the issues of diversity, communication, conflict-management and teamwork to help you foster a more productive workplace.
Respectful Workplace: It Starts With You
A CRM ReleaseSuitable for employees at all levels of the organization, this video’s skills points deal with avoiding different types of discriminatory and disrespectful behavior while acting in ways that build people up (not tear them down).
Respectful Workplace Basics Set
A CRM ReleaseWhen everyone in the organization practices the skills presented in these videos, individual and team performance improves, harassment and discrimination are prevented, and employee satisfaction increases.
Respectful Supervisor Set
A CRM ReleaseA 2-part training set that teaches the day-to-day steps supervisors can take to help ensure their team members feel respected and valued. Helps supervisors understand what it means to show respect to employees everyday which enables them to improve individual and team performance and prevent harassment and discrimination.
Complete Respectful Workplace Set
A CRM ReleaseIt’s important that organizations do all they can to thwart disruptive or disrespectful behaviors that aren’t necessarily illegal…but are still very destructive. This 4-part respectful workplace training series -- for employee and management training -- covers overall and specific issues of respect in the workplace.
Communicating Non-Defensively
A CRM ReleaseWe're all naturally defensive to some degree, and nowhere is it more apparent than in our communications with others. This video reveals five essential steps to sending and receiving messages non-defensively for better communication and effectiveness in the workplace.
The INVISIBLE Meeting
Conference calls and virtual meetings are widely replacing the face-to-face meeting, yet many lack the skills to make this type of meeting effective. This entertaining video reveals the "virtual rules" both participants and meeting organizers must understand to make their "invisible" meetings productive and efficient.
Legal Social Media at Work
The potential to violate employment laws, improperly release information or to damage employer reputation is even greater on social media. Make sure employees and management are aware of the legal risks they face regarding posts, comments, or tweets when “representing the organization”.
Working Without a Script
Well known for improv comedy, Second City Communications, in this program, teaches how the fundamentals of improvisation will help your organization communicate better, build stronger teams, and create a positive work environment.
Empathic Listening: The Key to Communication
Communication is said to be the most important skill in life. Effective communication always comes down to one thing - mutual understanding. This 4 part series explains empathic listening and shows how it helps us understand and successfully communicate with others.
Embracing Change with Laura Goodrich
Overcoming adversity and adapting to change can often be difficult to handle in the workplace. This new program explains that in order to fully embrace change, you must begin with meaningful communication.
Giving Feedback - Basic Skills
Discover how to structure feedback so that it is specific, balanced and timely. By the end of this program, participants will know why everyone has an inherent responsibility to provide constructive feedback to others.
Giving Feedback - Advanced Skills
By the end of this program, participants will have a firm understanding of the four most difficult situations they will encounter when giving feedback and be able to act appropriately and efficiently when dealing with them.
Receiving Feedback - Basic Skills
People are often embarrassed when receiving positive feedback. They can also be fearful and defensive when faced with negative feedback. After watching this video, they will be able to easily digest criticism, learn from it, and accept praise with grace.
Receiving Feedback - Advanced Skills
This video demonstrates skills and techniques viewers can use to handle difficult situations when receiving feedback. Learn how to overcome personal attacks and dig deeper to understand vague feedback with this program.
Basic English: Meeting People
ESL training for the workplace that covers simple ways to say hello and goodbye, how to introduce yourself, and demonstrates appropriate use of body language.
Basic English: Family and Friends
ESL training for the workplace that explains how to describe family members and speak about friends and relatives.
Basic English: Giving Information
ESL training for the workplace that covers how to talk about yourself in more detail as well as ask for and give standard information.
Basic English: Thanks!
ESL training for the workplace that explains how to say thank you and no thank you in different ways and covers how to reply to others when they thank you.
Basic English: What Do You Do?
ESL training for the workplace that covers how to ask and talk about jobs and pose questions on assignments – what they do and what others do for work.
Basic English: A Typical Day
ESL training for the workplace that instructs viewers how to talk about what they do everyday, what they do often and what they never do.
Basic English: Where Can We Meet?
ESL training for the workplace that covers how to make suggestions about where and when to meet and give simple directions.
Basic English: What's Happening?
ESL training for the workplace that explains how to talk about what people are doing in the moment; what they are doing right now.
Basic English: Instructions and Advice
ESL training for the workplace that covers how to give, receive and follow simple commands and sets of instructions.
Basic English: You Choose
ESL training for the workplace that demonstrates how to choose from a number of possibilities; this one or that one, these ones or those ones.
Basic English: Asking for Help
ESL training for the workplace that teaches how to ask others for help, directly and indirectly, and say why they need help.
Basic English: How Do You Feel?
ESL training for the workplace that covers how to talk about feelings and what they mean – how they feel about family, friends, work, and vacations.
Basic English: Let's Go
ESL training for the workplace that explains how to make suggestions about what to do or where to go, and how to accept or refuse an invitation.
Basic English: How Was Your Week?
ESL training for the workplace that covers how to talk about things that happened in the past tense – this morning, yesterday, last week, last month.
Basic English: Comparing
ESL training for the workplace that teaches how to talk about what is the same and what is different – which is better, which is more important.
Basic English: Do You Like Them?
ESL training for the workplace that shows how to talk about what they like and don't like, and how to ask other people what they like; explain and ask about preferences.
Basic English: Be Careful
ESL training for the workplace that covers how to give warnings and talk about what is safe or unsafe, and why.
Basic English: Chatting
ESL training for the workplace that shows how to chat with friends and people at work – what's appropriate to talk about; what questions might they ask.
Basic English: Can I Help?
ESL training for the workplace that covers offering help to other people – ask how they can help and to ask what they can do.
Basic English: What are You Going to Do?
ESL training for the workplace that explains how to talk about plans for the future. Using future tense, ask what is going to happen – later today, tomorrow, next week, next year?
Ouch! Your Silence Hurts
Challenge your employees by asking, "How will you personally respond next time you witness somebody being treated with disrespect?" In a powerful and compelling way, this follow-up to the best selling Ouch! That Stereotype Hurts motivates bystanders to use their voice to speak up for respect on behalf of someone else.
Just a Call Away Series
A CRM ReleaseWe feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.
Dealing With Conflict
A CRM ReleaseConflict shifts people's focus away from work and the basic goals of the team. It negatively impacts productivity, morale and results. Based on the Thomas-Kilmann Conflict model, this video enables people in conflict to find the best solution for the situation.
Call of the Mummy
A CRM ReleaseWhen a customer calls and speaks to a CSR, there is a "moment of truth" during which the customer evaluates the company. It may be a subconscious mental rating or, after a few encounters, a deliberate one.
Cutting Edge English at Work Series
The English at Work Series consists of 20 programs designed for either a self-study or group ESL training. Promotes communication and language competence by building the desire and motivation to learn. Have fun learning English as it is REALLY spoken!
English at Work: Greeting and Introducing
Through this ESL at work training course participants will learn to introduce yourself and others, and use the correct possessive pronouns - my, his, her, our, your and their.
English at Work: Saying Where People Are
Through this ESL at work training course participants will learn the prepositions for saying where people are and use the present continuous tense for actions in progress.
English at Work: Describing People
Through this ESL at work training course participants will learn to describe people positively and negatively, and use regular and irregular comparatives and superlatives.
English at Work: Asking Questions
Through this ESL at work training course participants will learn to ask for information, recognize rhetorical questions and use closed, open and statement questions to get quality answers.
English at Work: Saying What’s Needed
Through this ESL at work training course participants will learn to talk about what’s needed and how to use modal verbs such as have to, should and must.
English at Work: Giving Reasons
Through this ESL at work training course participants will learn to give reasons using because and talk about past actions using irregular forms of the simple past tense.
English at Work: Describing Feelings
Through this ESL at work training course participants will learn to express positive and negative feelings, and talk about habitual actions and events using the simple present tense.
English at Work: Making Suggestions
Through this ESL at work training course participants will learn to make suggestions and talk about future plans using going to.
English at Work: Talking about Rules
Through this ESL at work training course participants will learn to understand and explain rules and use appropriate adverbs and quantifiers to talk about degree and frequency.
English at Work: Communicating Feedback
Through this ESL at work training course participants will learn to give and receive feedback and talk about what has happened using the present perfect tense.
English at Work: Complaining and Criticizing
Through this ESL at work training course participants will learn to recognize and express criticism and complaints and use the present perfect tense with periods of time.
English at Work: Clarifying and Explaining
Through this ESL at work training course participants will learn to explain and clarify situations and ideas and use gerunds as the subject of the sentence.
English at Work: Agreeing and Disagreeing
Through this ESL at work training course participants will learn to agree and disagree appropriately and use the first conditional to express possibilities.
English at Work: Discussing Responsibilities
Through this ESL at work training course participants will learn how to explain responsibilities and use the second conditional to express possibilities.
English at Work: Giving Warnings
Through this ESL at work training course participants will learn to understand and give warnings and use imperatives without sounding offensive.
English at Work: Expressing Ideas and Attitudes
Through this ESL at work training course participants will understand and discuss ideas and attitudes and improve your fluency using coordinating conjunctions -and, so and but.
English at Work: Apologizing
Through this ESL at work training course participants will learn to apologize appropriately and identify verbs that take the infinitive– want, seem, attempt, demand, expect, like and love.
English at Work: Encouraging Others
Through this ESL at work training course participants will learn ways to encourage others and check understanding using the correct question tags.
English at Work: Comparing and Contrasting
Through this ESL at work training course participants will learn to compare and contrast people and situations and use what as the subject of the sentence rather than as a question.
English at Work: Considering Options
Through this ESL at work training course participants will learn to discuss various options and improve your conversation skills using subordinating conjunctions.
Workplace Excellence: Open Communication & Teamwork
Learn how to communicate effectively to achieve best results. Promote open and honest communication through the sharing of information while discouraging gossip. Employees on all levels will understand how to build collaborative relationships and, should it arise, resolve conflict productively.
Difficult People and Situations: Personality Clash
Diversity and different work styles can often lead to disagreements and a clash of personalities.
Giving and receiving feedback is a major element in succesful conflict resolution, but can only exist with open communication. Learn how to keep communications line open and effectively manage disagreements with this program.
Difficult People and Situations: Damage Control
Seamless, on-the-spot problem solving doesn't need to take years of experience to develop. This training demonstrates effective listening and teaches employees how to apologize appropriately. Make sure your staff understands how to solve problems without placing blame.
A Positive Approach to Speaking
Sadhana Smiles, Director of RealChange explains how enthusiasm is the key to successful presenting and speaking. Learn how to inspire by being natural and being yourself.
Achieving Best Practice in Crisis Management
Ross Campbell of RCA Crisis Management shows the powerful lessons that can be learned from an unfolding crisis. Make people the first priority and anticipate a potential domino effect.
Managing Bad Press
Maria Deveson-Crabbe shares a tragic case study and dives into the powerful lessons she learned from it regarding the management of the press and media.
The Covey Leadership Library
A CRM ReleaseDr. Stephen R. Covey, best-selling author of The 7 Habits of Highly Effective People, presents five programs that show leaders new ways of interacting with subordinates so that self-esteem, productivity, and performance are increased.
I Know Just What You Mean
A CRM ReleaseI Know Just What You Mean explores the difference between listening with the intent to respond and listening with the intent to understand. It underscores the vital importance of diagnosing needs before prescribing solutions.
Being Assertive
A CRM ReleaseAssertiveness is defined as the ability to express yourself openly and honestly without denying the rights of others. As this program shows, it is a key skill that enables people to prevent and resolve problems that may be interfering with the achievement of individual and team goals.
Verbal Communication: The Power of Words
A CRM ReleaseThe video and accompanying training exercises teach participants how to apply critical communication elements on the job every day to improve personal effectiveness and productivity.
Power of Listening
A CRM ReleaseListening is a crucial component of communication, but few people do it well. This comprehensive program explains how people get distracted and offers tips on developing active listening skills.
